Ryanair low-cost airlineair is planning a major change to the check-in process. From May this year, it is to completely eliminate paper boarding passes and replace them with exclusively digital versions in a mobile app. The move is intended to simplify and speed up the check-in process at the airport. However, this plan has sparked a wave of discontent among passengers.
According to CEO RyanairAt Michael O'Leary, more than 60% of passengers were already using mobile boarding passes as of October last year. That number is expected to rise to 80% by the end of the year. The company's goal is to eliminate paper documents altogether and simplify the check-in process overall. O'Leary also argues that passengers will not have to pay fees for issuing a paper ticket if they forget it at home.
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But not everyone welcomes this change. Critics point out that not everyone owns a smartphone and they certainly don't want to buy one just because of one airline. ProThere are also concerns about destinations where electronic tickets cannot be used. For example, it is not possible in Turkey (except Dalaman), Morocco and Albania. Other concerns include loss, theft of the phone and a dead battery. Ryanair has not yet clearly answered these questions. The reactions of dissatisfied customers were not long in coming, and calls to boycott the airline have appeared on social networks. How does Ryan respond to them?air Only time will tell if he will respond.
In principle, I don't mind an electronic ticket (email, wallet), but I definitely don't want to install an app for every single company.
Ok, critics can ride their bikes without any problems, there's no obligation to complain to them and it's not a public service or whatever they call it, it's fine with me.
Until a problem occurs. For example, the app will tell you that you have not paid for extra baggage, even though you have. So far, it has been possible to solve this with Ryanairem directly at the airport. This option will now disappear. And you will have no choice but to pay for the luggage again. And it will be worth it.
Sure, anything can happen, I'm not disagreeing, and they'll figure it out somehow. I flew from Sweden a week ago and I just had to use the QR code on my watch, it works fine, I dropped my suitcase off at check-in myself. But I understand that some people don't want to or can't or like to do it the old-fashioned way and go to the boarding pass/baggage drop-off counter (if I don't count that in many destinations it's not possible otherwise).
I think it's cool too. You can probably print the QR code at home on your own. No need for an app, just a browser. There are chargers at airports. Instead of thinking about paper, you'll think about having a charged phone. Unnecessary hysteria, moving forward.
Well, you have to have your phone charged on the plane, if my memory serves me right. Isn't that a bomb? So I think it applies to the USA