The volume of calls made through Rakuten Viber has quadrupled due to the pandemic

Press Release: Rakuten Viber, one of the world’s leading communications platforms, has increased its capacity for key services and launched several initiatives to strengthen people’s cohesion and maintain their mental well-being during the global COVID-19 pandemic. These activities have resulted in an increase in the use of the communications platform’s services around the world.

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In recent weeks, Viber has seen an increase in user activity across the platform. The most popular tools are currently the communication options offered by the application - mainly group messages and calls. Groupých reportáit was in comparisonání with the lastímtýon the last day of Januaryábut by 134% iníce. The number of received group calls for the average user has increased in the last two weeks by 370 %. Average engagement in communities increaseda by 78% in connection with projects such as the Washington Post's current news coverage. Other initiatives that have been created to disseminate useful information among Viber users at a time when personal contacts are limited to minimum.

Since the outbreak of the COVID-19 pandemic, there have been:

• Viber daily active users increase by 18% during March;
• The number of new users who register for the application every day is 25% higher;
• Calls via the app are longer – call duration has increased by 35%;
• People are also posting 75% more videos.

"During this difficult time, we are doing everything we can to help teachers and students, colleagues, partners, friends and families stay connected 24/7. Our users rely on us and we will continue to improve their ability to communicate freely and securely," said Djamel Agaoua, CEO of Rakuten Viber.

App news includes:

1. Increasing the number of participants in group calls from five people to twenty people;
2. Sending a message about the importance of followingchat health advice to millions of Viber users in 22 languages;
3. Startup chatbot together with WHO to separate facts about coronavirus from misinformation. Viber is also working with Unicef ​​U-Reports to deliver real-time news and information in multiple languages ​​with the same goal;
4. Creation of official communities to disseminate official information about COVID-19 together with relevant institutions in 12 countries. Users can thus receive official and reliable information about the pandemic and relevant measures;
5. Starting new "stay at home" sticker campaigns to engage users I in this difficult time.

The latest information about the Viber application is always ready for you in the official Viber Czech Republic community . Here you will learn about the latest tools in our application and you can also take part in interesting polls.