When ordering the "Package in Hand" service, the Czech Post promises to deliver the ordered parcel to the addressee. But in recent months, in some cases, they only store the package at the nearest branch. At the same time, the price for delivery remains the same, and customer dissatisfaction affects online stores as well. They do not like the approach of the state enterprise at all. According to the Association for Electronic Commerce (APEK), the number of complaints from shoppers in e-shops has been increasing recently. At least one such complaint was encountered by more than half of the traders surveyed in the past three months.
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One of the main advantages of shopping online is the fact that the customer can notchat deliver the order to the address according to their needs. This saves them from traveling, queues and other inconveniences. And this is exactly what the Czech Post's Parcel in Hand service is intended for. "Unfortunately, we have been experiencing complaints from shoppers in recent months. Instead of the ordered package, they will only receive a ticket in the mailbox with the information that the package is stored at the ČP office. Previously, we encountered the laziness of individual delivery men, who left calls to addressees even when they were at home. Currently, everything seems more like a systemic matter," says the executive director of APEK Jan A omen.
There are too many complaints
According to a recent survey among APEK members, more than half of respondents from among traders have recorded complaints from their customers about the behavior of Czech Post. Pro For e-shops, this situation means several inconveniences. First of all, it should be mentioned that the Parcel to Hand service is charged at a higher price compared to Parcel to Post. The online store will therefore pay a higher standard price than the post office.onec can provide to the buyer. Another significant problem is the dissatisfaction of e-shop customers - they associate the inconvenience of package delivery not only with Czech Post, but also with the store itself. However, the latter cannot essentially influence this violation of the agreed terms.
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"I even have a recent personal experience with a situation where a parcel was stored for me at a branch of the Czech Post without any attempt to deliver it. At the counter, I was informed that the branch was directly instructed which shipments it should not even attempt to deliver, allegedly due to capacity reasons," he adds Jan Vetyška's personal experience and adds: "Pro It's a big inconvenience for e-shops. At the same time, it's difficult to determine exactly how many customers have been harmed, as not all of them complain.The situation is further complicated by the fact that the consumer who orders delivery via the online store does not have a direct contractual relationship with Czech Post. "Theoretically, the buyer should contact the seller and the seller should then contact the Czech Post. However, many customers do not want to go through this process due to the relatively low amount. Thanks to this barrier, the Post is left with funds for a service that it did not provide. While this may not be a huge sum for an individual, in total it can be significant amounts. The carrier sells the service, but in reality it saves delivery costs and keeps the funds for itself.onecha,Vetyška further points out.
Most popular is least popular?
As can be seen from the data provided to the APEK association by the company Balíkobot.cz, customers choose Balík do rúk from the services of the Czech Post significantly more often. The ratio of orders for this service compared to Package by Post is 70% to 30%. "The results we have available show that more than 17% of parcels sent as Parcel in Hand were not delivered directly to the addressee this year, but were picked up at a Czech Post branch," he adds Jan A omen.
Online stores are very worried about the current situation. It negatively affects both their behavior and the situation of consumers. They often order the Package in hand service through e-shops. The Association for Electronic Commerce (APEK) is asking the management of Czech Post for an urgent solution to this situation, which is unacceptable in its current form.
Sir, excuse me, but here's the post too?!?!
And who is forcing you to click on the headline, read it, and cry into the discussion?
This is not an article about the post, but an advertisement on balikobot.cz 😊
What to expect from a state juggernaut. The only solution is to sell it to "private hands".
:-D Expert. You will be the first to complain that they closed his post somewhere. DPD and spol. you don't have to maintain thousands of branches and operate loss-making services required by the state. So learn something about it.
The wounded Goose spoke up 🤣😂🤣😂
PS: our post office wanted to cancel the branch, unfortunately the municipal authority has to subsidize it. However, I prefer to drive 10 km to the post office at my place of residence.
Apple products are mailed so it's 1000% related to Apple!!! :D
Probably not. The goods were always delivered to me by another company. Any other mailing company is always better than the post office.
Delivery, of course 😉
Clearly. And Czech Railways and Czech Television are terrible. My son gave birth to them just fine from a stinker from GLS, who has it in the park.
AirLuckily, DHL delivered the Pods2 to me. :)
Well, you made a friend.
In recent months? Maybe years, right?
👍
I was sending a package to England, after a month when the package still hadn't arrived, I went to the post office to ask what was happening with my package, the lady said that the package was in Prague because the boss was on vacation. 😁😁😁😁
If the post office is unable to guarantee these services, whether due to a lack of staff, it should not even offer them.
ProWhy is someone sending something by Czech Post?
I understand that some stores offer shipping only with CP, but then it is possible to choose another store in most cases.
It's really bad, the biggest fun is when a person is really at home all day, no one even bothers to ring the bell and the addressee of the note is not found.
Once I managed to capture auto posts directly... info as in the article. they just loaded the regiment with a package and the rest of the people have to line up nicely at the post. There is one counter and a person is standing outside for over half an hour.
And then it's nice when you call the post office based on that slip to say that you paid for the delivery and to have it delivered to you.onesou. They will give you an alternative date and after opening the delivery person you will find out if you were unable to get there, it is obvious that you have nothing to do anyway…..yeah…that happened to me too…I calmly told him that you don't want to get upset, but if he doesn't stop talking nonsense I will kick him down the stairs…and there was peace..
...so I'm mainly keeping my fingers crossed for the privatization of Česká spořitelna...I just don't know how ERSTE will react to it :-)
Good!! :D
So you haveancchange that too. When the next recruitment for general director comes up, I hope you'll apply!
But you're in trouble today, Adam!