Towards the end of last month, Prime Minister Andrej Babiš came up with something unexpected newsDuring the World Economic Forum in Davos, he met directly with Tim Cookwith whom, among other things, he also discussed the possible construction Apple Store in Prague. Current director AppThe idea reportedly caught the attention of the public so much that a coordination group was immediately formed to deal with the new brick-and-mortar store in our metropolis. But it would be Apple Store really beneficial for the Czech Republic? And what is the actual difference between official trade Applu a Apple Premium Resellers such as iWant? Let's summarize everything.
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"Thanks Apple We will have a new store here. iPhone among the first." This is exactly the sentence I said after announcing my arrival Apple He often heard Stora do Prague not only from his acquaintances. However, this is probably the most common misconception. Apple Store in a country does not necessarily mean that the latest products will be sold in that location in the first wave. A perfect example is Austria, which had to wait for a new iPhone XS and Apple Watch Series 4 for as long as we have. The apple store has been in Vienna for almost a year now. So we can basically forget about the previous sale of new products, because here for Apple other key factors are at play.
Apple Store
The main added value Apple Storu would clearly be a better service. First of all, the service would be officially available with us Apple Care+, i.e. extended warranty coverage, which brings many benefits. The most interesting ones include, for example, replacing a damaged iPhone with a new one (for a fee of only €99), replacing the display for only €29, free battery replacement, or even replacing or repairing damaged accessories.
However, service under the classic two-year warranty would also be improved. Most repairs would be done directly in the Apple Storu, sometimes even waiting. In addition Apple often replaces a defective part immediately with a new or refurbished one, which is a rather sporadic solution for authorized service centers. Bring it to the store iPhone For example, with a broken speaker and after a while taking away a completely new piece would certainly be welcomed by everyone.
In the second row would then be Apple Store equipped Genius Barem, a special place in the store where it is possible to work with professionally trained and certified employeesancand solve basically any technical problem related to products from Applu and its services. You don't have to limit yourself to hardware, but any software issue can be addressed here.
It is also definitely worth mentioning directly Applem trained personnel, who would certainly be represented in higher numbers. We certainly cannot forget a number of interesting and useful seminars Today at Apple in Czech, which focus on programming, photography, music or video creation and many other activities connected with Apple products. A certain benefit would also be a significantly wider range of exhibited products that can be tried on without any problem, whether it is original packaging, straps and other accessories or directly specific products in all colors and most main configurations.
In all Apple Storech you will find a very similar interior. Probably the most iconic feature is the wooden furniture and large, bright spaces:
Gallery
Apple Premium Reseller
While Apple Store is a brick-and-mortar store owned directly by the company Apple, So Apple Premium Reseller (APR) is a general designation for private resellers (in the case of iWant, for example, Smarty) who s Applem directly cooperate, sell its products, have their own products on offer, can draw a number of benefits, but at the same time have to follow several strict rules. Apple Premium Resellers are thus a guarantee of quality, completely original products and quality services.
Of course, a number of Czech APRs offer similar services as Apple Story and we would definitely not like to neglect their efforts to improve the quality of their offer. For example, several iWant stores have special corners where it is possible to solve service issues. In addition, many of the repairs are carried out by specially trained employees.ancThey can also perform repairs directly at stores, but for more complex repairs, the device must be sent to authorized service centers, which will extend the service time and does not always produce the desired result.
Even the seminars are not in Czech Apple Foreign to Premium Resellers, but cannot be compared to Today at Apple. Local dealers often focus only on basic operations and getting to know the product. Moreover, the topics of the seminars do not change very often. On the other hand, for users who have purchased their first iPhone or MacBook, can be a sample of the basic settings in iOS or macOS more than beneficial.
A number of products and accessories are displayed in APR stores, but not in such abundance as in Apple StoreMost iPhones, iPads, Macs, and Apple Watch it is possible to try it, but with accessories, for example in the form of original packaging, there is sometimes a problem. Other times, on the other hand, some products of other brands are missing, which Apple offers directly on their website, but on the other hand, resellers offer a lot of their own accessories, often at more favorable prices.
Interior of APR stores with classic Apple It brings Storom very close. For example, this is what it looks like in iWant stores:
Gallery
Well, we definitely don't have trained employees at iWant.anci. I have already encountered a completely banal problem twice - once I was told outright lies and the second time the problem could not be solved.
For the first time I was told that iMessage I work on the principle of a walkie-talkie, so you don't need to have an internet or mobile network connection and still be able to send men. iMessage to any Apple device (it was about half a year ago when I first bought a product from Apple and I knew about the functions Apple large spherical) – lie.
For the second time, my calendar backup on i was lost.Cloud v iPhone, while the iPad worked without any problems. At first they made me look like an idiot, saying that I must have another Apple id, than on the iPad and then maybe my device is not original (iPhone I bought it at the iWant store itself, where I solved the problem). I had no choice but to contact phone support, where no one gave me any advice either, they just remotely fiddled with all my devices via a shared screen. Nakonec just turn the phone off and on.
So there's a lot to argue about trained staff and I hope so Apple Store in Prague will only bring good things - if so, I have no problem commuting from Pilsen for significantly better quality services.
The trained staff at the store mentioned in the article often seem like part-time workers to me :)
My Mac got stuck last year while updating to Mojave OS, so I took it to Applu at Harfa. They left the mac there and when they solved the problem, they said they would call me. The price for the work was supposed to be 1000 crowns and without an invoice 500 crowns. The next day they called me to say that the problem could not be fixed and that there must be a fault somewhere in the hardware. MacBookand I picked him up and took him to Applu to Černý most. There I was greeted by a young, pleasant blonde woman who looked at the Mac and said come back in an hour and I will solve the problem. I arrived in the afternoon and the Mac was working again with the new OS. I took out my wallet to pay and the lady didn't want anything, which surprised me a lot. I bought a large package of Rafael in Globus, along with good wine. I gave this to the lady, took the Mac and left with thanks.
This is my experience with experts from Appyou.
You should have bought a pack of condoms and invited her to your house :D Again, she deserved such a quick fix :-)
so will it approve.. or will it be sooner.. the Brno-Vienna highway, euro or apple store? :)
Every time I come to IWant, I prefer to ask if the salesperson needs advice on something
Unfortunately, I have to agree with Lucie 50%. How many times does the service, specifically at iStyle, talk nonsense and how many times did it seem to me that the customer knew more information. But sometimes they surprise us with their approach. Anyone who knows Prague and Staromak knows which places Babis Cookoffered to the public. For me, the location is one of the most luxurious, right on Staromak. Thousands of tourists a day, I think, would Apple he had no regrets.
love🍎4ever
I remember last May when I was getting a battery replaced at iStyle and in between conversations I was talking to local experts about whether they thought the new one would be good. iPhone (current Xs/Xs Max/Xr) will have toonedualSIM support. There were several of them and they all told me to forget about it, that this Apple won't do.
I don't really care about the fact that they were wrong, but the fact that even the salespeople are so backward and do not look at the standards that the competition has had for several years...
Well, maybe he convinced them of that Apple – since dualsim has been here since min. iphone 5 if not earlier and Apple he didn't want to allow it and basically there is no real dualsim to this day (except for China) so I relatively understand them - or it's not and also terrible 😀
The main advantage of APR is a relatively large selection of third-party accessories - v Apple Storech is mainly eaten origo prizlosko, which is understandable. As for the quality Apple Storu vs APR – I had both great and very bad experiences in Obuch. It's really about people, like everything. The trainers in the Czech Republic would be the same as they are now, and then it's just about the people – yes, APR employsancthey are already trained Applem. If there were a higher number of employeesancuv Apple Stora is more useful, it's hard to say... doing training in Stor, where there are two hundred other people, is quite hardcore. At least in London it was a shocking experience.
The question is what percentage of time is devoted to the technical side and how much is just demeanor and willingness and friendliness.
iWant held a press conference. Although iStyle has a history in promotion Apple incomparably more, but they save on marketing... And that's how people talk and write about others.
Never again iWant or iStyle. I'd better pull myself together and drive to Germany if I want a brick-and-mortar store.
Recently, a salesperson in iStores claimed that aluminum Apple Watch 4 have sapphire glass 😆 when I told him that only steel ones have sapphire, he stood by his truth and claimed that they even have a more scratch-resistant display than the previous generation 😄
It doesn't matter, the low-quality sapphire can be scratched just like the Chinese Gorilla on Xiaomi.
you're right, just play the video by JerryRigEverything o the ldies at iStyle and iWant Applewatch (where, by the way, he scratches the glass with various materials so that the truth is known). But they would still probably say IT PROBABLY HAS A DIFFERENT MODEL AND IT WAS MIXED UP 🤷♂️
Before Christmas, I was looking at the 2018 iPad in IWant, the cheap one for 10000, and when a girl who worked there came up to me and asked "how do you like the new one?" Ipad pro"So I didn't ask her anything 😂
I once came to one of those Apple resell shop in Smíchov and when I came to say that I needed headphones for mine (and I emphasized that she knew that I wanted it for myself) iPhone 7(!), so the lady asked me: And do you want it with 3,5mm jackem or lighting konewhich one?
So I took out my phone and showed her that I would use a 3,5mm jack he had nowhere to put it.
Well doneoneI chose AirPody and she asks me at the checkout: Do you have any iPhone?
Miss asked correctly. As far as I know, the phone was supplied with a reduction z jack na lightning, and not all serviceschatthey have lightning konewhich.
But when he showed her that he had iPhone 7 and she that YOU HAVE AT ALL iPhone????? then that's the height of stupidity on her part
In Brno, in iStyle, I asked whether this cover (I physically pointed to it) clicks onto the iPad or is attracted by a magnet. The salesman's unequivocal answer was that it clicks without even looking at it. When I told him that it said otherwise, he winked and said, yes, it's possible.
When I ask a more technical question, I usually have no idea what I'm asking. This is what most people who visit this store tell me.
Unfortunately, in fact, there are only sellers with minilittle technical knowledge.
For service reasons Apple Store Smarty or any other reseller would not be caught. Therefore, they will be against it. It always pays for me to buy through Apple store app and solve any problems in Vienna. The iWant service is a shock and the CTIA could visit it from time to time.
At iStyle in Pankrác, they managed to find my customer card in the computer, which they issued to me after just 40 minutes, so in less than an hour I was able to leave happily with my new iPhone case.
Well, isn't it great?!
I would ask Babis 😉
I was in the middle of it... Too bad we don't have Retail Store. Just a difference in the approach to the customer. I had the opportunity to try it a few times… It's better to find out for yourself. If you want to buy, let's do it. But to advise when something doesn't work…
I'll also add a "flawless" experience with iWant in Jihlava. I recently had a Mac (Macbook Pro Retina mid 2014) there was an error that after restarting it froze every time, or a folder icon appeared. I figured that reinstalling the OS would solve it, or worse, the disk. Due to concerns about the disk, I did itonesl to iWant with what I know and that they would look into it. After an hour they decided that they had to send it to Pilsen for diagnostics and that it could take a week. So it took that week before it even arrived in Pilsen and another 2 weeks before I received the first email with the assessment. They said it was a disk and it could be exchanged for a certain type with a price tag of 12.500,- with tax. After I recovered, I googled the type of disk and nestI was surprised to see that the exact same one costs 6.000,- on Alza without a ten-crown price. I asked for a return of the Mac and tried an uncertified dealer who had once changed my keyboard. He found that the SMART disk was fine, so he just reinstalled the system and it has been running without errors ever since. He wanted 300,- for it, and iWant sent me an invoice for "professional diagnostics" with a price tag of 900,-. So that's probably my opinion of "trained" employees.ance – shame.
IStores never!!! Never. Unbelievable how an amateur company can operate in the Czech Republic. They warn everyone against any attempt to solve the service. I have never seen such amateurs who solve 1 service a month. I had to solve the whole matter regarding the service through lawyers and today through the Police. We have reasonable suspicion that the service is trying to systematically cheat customers over the estimated repair in relation to insurance companies.
I have a similar and very bad experience with iWant service. After three months of chasing someone to tell me what's going on with my repair Macbooku Pro, which I bought for 55000 plus premium insurance, I was told that it was not repairable within the time price and that they would send me a voucher. I didn't want a voucher, but money. In addition, I stamped the contract with a table according to which she calculated it. The lady on the phone swore that many people checked it and therefore they couldn't be mistaken. I was angry andonec sent me a contract, which included a table with the calculation of the price – look – almost 20 CZK difference. So the error passed the multi-stage check, as the lady swore. I wanted to send the unrepaired computer back. The lady refused again, saying that the computer didn’t work anyway and that they would dispose of it in an environmentally friendly way. I was very angry andonec they sent my computer back. Of course it doesn't work and I don't even know if they took something out of it. iWant, smarty, istore...never again. They're one big bunch of parasites.