Last week on Friday you could read an apology in our magazine AppA warning to customers about a huge security flaw in group FaceTime calls. Awareness of this bug spread across the Apple community at almost lightning speed early last week, and you'd be hard-pressed to find someone who hasn't heard of it by now. ProThe problem was that the user on one side was able to eavesdrop on the person being called, without picking up the call. Apple although the user quickly responded to the discovery of the problem by shutting down the servers ensuring the functionality of this service, it still faces huge criticism. His users had pointed out the error to him quite a few days before its "coming out" on social networks. Fourteen-year-old Grant, who was one of the first to discover the error, also talked about this exact topic.
You might be interested in
According to him, it was the most difficult to contact himself Apple, in which his mother had to help him. Although she called and wrote emails every day for nine days, according to him, no one in the company paid attention to their urgings and therefore did not solve the error, thereby de facto endangering the safety of users. Grant discovered the bug while playing Fortnite. The young man wanted to add a second friend, Diego, to the already ongoing call, whom he wanted to ask if he would like to join. And it was at that moment that he encountered the error, which he later verified by repeating the actions by which he activated it for the first time.
Group FaceTime generated a lot of excitement when it was introduced. However, after the discovery of a giant error in it, he rather faces criticism:
The biggest problem, according to Grant's mother, was contacting him. Applu. According to her, the latter should have better options in the bug reporting process, which is literally lousy in the current situation. She even had to register a developer account and use the Radar application, which she uses to report bugs across developers. But even that didn't work.onec did not help practically anything. However, it is possible that the complicated error reporting could have been the reason why Apple did not start addressing the error earlier. ProC? ProIt's just that not as many people reported it as they might have if reporting had been easy. It's possible that if reporting a problem had been much easier, Applu will "tell" about it many more of its discoverers and therefore the probability of its being used would increase Apple he notices soon and soon solves it.
You might be interested in
The situation surrounding the FaceTime bug is quite strange overall. The lack of response for several days to reports of such a serious bug by several users is truly alarmso we can't be surprised that they face charges for this behavior Apple tvred criticism. This intensified after Friday's announcement Applu that the update that will restore Group FaceTime will not be released until the first week of February, even though it initially promised that it would arrive by the end of last week. So we'll see how the whole plot develops further.
Well, I don't know, but when I had a problem, I contacted apple through support and they answered me almost immediately. They even wrote to me several times afterwards and made sure everything was fine. That's my experience..
You may all pick me apart, but seriously, does it need to be blurred over and over again? An error has occurred, of course it's a problem. Apple responded by shutting down the servers and will fix it. It's fine to blurt out that it's a problem to report a problem and that some family already reported it a few days before more people came forward, but if Apple (and not only that Apple…) deal with every single bug reported by a single user, so they never fix anything. There is a certain algorithm at work in all companies, and problems that are brought to the attention of a larger number of people are always solved first.
So in short, if they are all heroes and this too AppThey blame lu (as they have done with everything lately) and use arguments like that his products are expensive, that it should work differently, that iOS must not have errors, etc.), so let them try to go to their support for a while - I reckon that with 1,4 billion active devices, you'll be screwed by those 1000 error reports!
So think a little before you criticize someone. And you need to approach everyone, not just AppThese companies definitely don't have it easy... Eternally dissatisfied customers, that's today's motto and the easiest thing to do is to complain to facebook maybe.
Well be it. Microsoft, so it's a twice as big a case. I don't think we can just ignore it. One thing is security, the other is reaction. Apple it is announced by the rumble of errors. He's an expert at that. So if this case leads to more transparency in the process of reporting security incidents, to immediate response and, most importantly, to proper testing during development, then I don't mind this case at all.
@altavoris: When he Apple he started to solve it when the newspapers started writing about it and they were threatened with mega-embarrassment. Do you know it? They even wrote back to the reporters that if they want to report something, they should create a developer account. And they just kept coughing at it. The "event" that you praise so much here only got them published in the newspaper. It would require more objectivity and less personal impressions.
20 billion in net profit - so I will employ 10000 people for 3000 dollars each just to try and test reported bugs - problem?
I don't know why you are dealing with facetime and its error, I have never used it, let alone in a group. Run among people and have fun in real life and don't use bullshit.