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Until recently, using a data connection abroad was quite expensive, and even though the rules of unified prices already apply to the European Union, this is not yet the case in the rest of the world. A family from San Jose who went on a trip to Vietnam was also convinced of this.

When they returned, they were greeted with an unpleasant surprise: a bill from T-Mobile for more than $13.000 for data. The whole family had agreed to have their phones on during the vacation. iPhonech set airplane mode to avoid roaming and internet charges. However, they have reportedly found that airplane mode is not really enough protection. They claim that if you do not turn off the data connection on your phone directly, some services and applications can use data when Wi-Fi is not available. The result may be charges from your phone operator.

For example, $13 would buy you 13 iPhone Xs in the US:

Nicholas, who is responsible for the large amount, claims that he was playing a game of chess on his iPhone during the flight, but it was offline. Moreover, the entire amount increased in a very short time – just 30 minutes. Nevertheless, the family managed to avoid paying. First, they contacted T-Mobile directly, who told them that Nicholas had downloaded several large files during the flight, which he had not done. The operator therefore reduced the amount to $3.800. However, the family did not like this either, because they said that they were not at fault and no data was nestThey contacted ABC 7 reporters, who asked T-Mobile how they could charge that much when the phone was in airplane mode. The only response they got was that Vietnam is not included in the free roaming zone.

When ABC 7 dug deeper into the case, they found that many apps that appear to be offline are using the internet for location tracking, updates, and advertising. The chess game Nicholas was playing is one of them. However, the standard Airplane Mode should still be sufficient, and in this case, it's a fault of T-Mobile or the system. iOSThe activities of journalists areonec managed to agree with T-Mobile to completely abolish this required fee. So if you are traveling outside the European Union and do not want to experience a similar shock, we definitely recommend disabling mobile data directly in your iPhone settings. As you can see, simply activating airplane mode may not be enough.

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