UPC has been experiencing repeated outages of Replay for the third week. This is apparently due to the constantly increasing demand, which the service's backend is unable to handle, resulting in outages or total unavailability of the service. ProSince the Watch Back feature is free, angry customers have no choice but to simply wait for UPC to restore it to its original state.
Source: Zive.cz
Is this non-stop news?
The lookback service is not free. It is not one of the functionalities and services that were offered when pre-paying the package.
Today, for the umpteenth time, I dealt with low-quality playback through the customer line, this problem has been going on for many weeks. According to the instructions, I restarted the media box, after which everything should be fine. It looked like that for the first 20 seconds or so, then it became clear that nothing had improved, maybe even worse - the program being played gets stuck, every few seconds the sound drops out, so it's impossible to watch it at all and often everything turns off completely, without the ability to fast forward the advertisement I don't even speak. The lookback service is supposedly free, which seems to me to be nonsense, it is part of the complete upc service offer, for which we pay a considerable amount every month, so we expect flawless service for our money. In this case, we are seriously considering changing the supplier of these services, fortunately upc are not the only ones on the market.