Technical support is an integral and very important part of the services of technology companies. Unfortunately, these services often face justified criticism from customers who often consider them to be incomplete and insufficient. However, the company is among the clear exceptions Apple, whose services in this direction were evaluated as the best for the third year in a row.
So if you require flawless and high-quality technical support, reach for a Mac. The latest ranking, comparing the technical support services of leading technology firms, shows that Apple is number one in this regard. The ranking was compiled by the editors of the magazine Laptop a Apple was placed at the top for the third time in a row. It beat out nine other companies, but it looks like it's getting some serious competition from companies like Acer, which have been focusing more and more on online services lately.
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Out of all ten technology companies that made the ranking, it scored Apple according to the analysts of Laptop magazine, the most in the field of online support. In order to collect the necessary data, the researchers who compiled the ranking pretended to be regular regular customers who needed to use technical support services. Among other things, they assessed how quickly it would take individual companies to solve the given problem.
EmployedancThe companies' support teams were asked three questions and the quality of their services, provided both online and over the phone, was assessed. The company's Twitter team Apple was highly regarded for its ability to resolve an issue within just six minutes of posting a complaint on Twitter. Apple in the finals, it received 56 points out of a possible 60 for online support and 37 out of 40 for phone support. Acer was the only company whose online support was scored higher than its offline support Appyou.
Source: cultofmac
