Do you know of a company that would contact you on its own in case of product problems? One would definitely be found and she is Apple. Just these days, the Californian company started contacting people who bought in the last period on their own Apple TV and they had problems with it that they were already trying to solve through the company's community forum. Apparently so Apple however, he follows his forum and decided to contact people via email explaining that some pieces Apple TV shipped in the last period are faulty and the company offers them a free exchange for a new, functional piece.
Apple in the e-mails he mentions that the problems are caused by one faulty part, but Apple he didn't say which one. This is of course a renewed model Apple TV of the third generation, which went on sale last year and contained a newer processor model Apple A5. The problem is highly likely to affect only a very small number of devices, since the company did not make any public statement about it and immediately started replacing damaged customers piece by piece. Also, she did not launch any exchange program, as she used to do with other products that suffered from some problem and more users complained about it than in the case of Apple TV. On the other hand, it is not surprising that iPhone has several times higher sales than Apple TV.
And this is what the email looks like to you Apple will send by itself if it detects that you are one of the users who complained about problems with Apple TV:
“I understand your concern, Apple he is not in the habit of contacting customers in such a way. I just want to make sure you have this device and that I have the correct address. I will send you a new one Apple TV and at the same time I'm emailing you the FedEx stamps so you can send the old piece back. After we receive the old item, we will send you an iTunes gift voucher as compensation for the trouble." states Apple in your email. In addition, the company began to check the serial numbers of all pieces Apple TV and the company therefore also contacts those users who do not have any problems with their TV yet.
*Source: MacRumors
