Jan Kraus is known for not letting himself be dictated what and when he can use on his show. It is not uncommon for foul language or brand names to appear, and not always in a positive sense. Now Mr. Kraus's new phone has broken. iPhone 5, whose button stopped working. A defect that would Apple Store he solved it in a few minutes he solved it for several days and it cost him a lot of nerves and money, but take a look at Jan Kraus' story about how he complained iPhone 5 at the Czech Service company.
Today's most read
Just fuck them!
Český Servis... it depends who does the repair, I have to personally praise them, they fixed my iMac (problem with Motheboard) and services beyond the call of duty!
When will the crucifix be here? Apple Store? This is really unacceptable, to entrust our services with such high-quality equipment as things from Appyou.
Generous John explained it to us nicely :D
Additionally, just to add... I have nothing against Mr. Kraus and I agree with him on many things, BUT he is from Prague, there are many AUTHORIZED iPhone repair shops in Prague that are supposedly able to repair/replace iPhone waiting (I'm not from Prague, I don't know...), and it seems to me that he bought iPhone at an authorized(!) dealer Apple (iStore...), I go to these stores just to "touch" the product and then buy it through Apple Store cz – often the price is better + fully configurable product :)
The other day, I went to a telecom company to complain about a mobile phone because it was rattling... the mobile phone arrived after two weeks with the message that the complaint was not accepted and the repair will cost me €290 because the motherboard is damaged. they disassembled the mobile phone and found out that the only fault was a loose piece... So make up your own mind..
He criticizes the normal service procedure. It's as if he's criticizing the fact that he has to wait in the store at the checkout until he gets his turn. They shouldn't have asked him for only 10 but the full amount for the phone if he wanted itchat with him, because if he didn't bring it to them, the service would have to pay for the whole phone, not half. And the express surcharge (those of 500 CZK) is a completely normal thing everywhere in the world, when someone wants to arrange a passport quickly, for example, he also has to pay extra to get ahead of other requests
kraus is a boss, I'm not surprised that he got upset, it's clear that when a person pays for something and not a little, he expects top service,
when he came to me iphone 4S with slightly rotated home button - I could go to hell, because I had it from Telecom - where the replacements are already white iphone they didn't have because I bought the last ones, so please
— eco, is it possible that the button will be destroyed in such a short time??, that bothers me iphone 3G, 4 or 4S nesthello..
and when it became apparent to him now, he probably had one of the first defective pieces and was probably unlucky that it happened to him now
Jan Kraus is the best Czech moderator and entertainer
For Jaroslav: Well, I can assure you from my own experience that it really isn't a matter of waiting :) The ITS service worked best for me, which handles repairs even for products bought on apple.cz there, the repair in the form of an exchange was really very fast (2 days).
He gave it to them perfectly :))
I also had a problem with the company "ceskyservis" ... however, they didn't even warn me in the store that I would have to wait a month :D ... the first complaint didn't show the problem, the second time I tried to send it directly to the service with a more detailed description of the error. They fixed it, after a few days it went away again... apparently they managed to fix it on the third attempt (another technician was in charge), hopefully it will last :D ....
4obelixzm - and what did you complain about as a defect when they didn't replace it right away?
very, very correct
How right it is :-) but I also want to look at the fact thatoneancient apple did not resolve his complaints to a large extent and even for home button you received a new phone. And the price of the phone does not include the above-standard service. You pay for the phone brand and the product itself, not for the services associated with the service
I bet we don't know everything. I wouldn't put much stock in the fact that he has iphone 5 from the operator and they are quite unattended here. Apple What about canceling the contracts with them for those phones? nestOkay, so the operator is completely on board. And unfortunately, he doesn't care about it either.
I was with the service. max satisfied. iP 4, just before the end of the warranty from o2, there was nothing special about it, I reported that I wanted to replace the phone, that it was getting stuck, the buttons were not working, especially the hb and sometimes the phone was inaccessible (I say that it was VERY exaggerated) and in 6 days I had a new phone and a charger, which was cracked and wires were sticking out of it. Now I have a brand new iP without a single scratchancand two years warranty ;) Maxlasting satisfaction...
Unfortunately Apple he will no longer exchange pieces for pieces, as he has done so far abroad, and nowhere. It will make everyone "send it really" because of every little part.
Apple -1
if he goes to claim the shoes, will he want loaner shoes?? probably not, under what title does he request a loaner phone?? and if he already wants it, why should they lend it to him without or with a low deposit?? what if he had it oxidized? so he keeps the loan for the price of the deposit?? sorry, but he's an idiot... if he doesn't like something here, he's supposed to criticize the laws... and if the law changes and phones have to be borrowed for the duration of the complaint, he'll complain about the price increase again... just a typical Czech.
But he's right. When already Apple he arranged that the mobile phone is a part of our lives, an inseparable part, so they should either solve it now or deliver a replacement and in case of a complaint, he would keep it.
considering that the mobile phone is the "gateway to the world", for many one of the most important devices for work, you are comparing the incomparable.
they offered him iphone4, it could last 2 weeks of its applications...
dojan: The problem is that the lower model is also needed iPhone 4S and I don't know such an indispensable appthat would not be compatible with iPhone 4S and with iP5 yes…
http://www.youtube.com/watch?feature=player_embedded&v=Brfr7–6ESc
INDISPENSABLE FOR EVERY DAY :-D
dojane: Are you going to buy a 5 and have to settle for a lower model? 4 is really terribly underpowered and slow compared to 5.
dojane: That's great :D It only works on iP5 right?
He is a bit hysterical and pushes the saw, because otherwise it is a district format story, so for a minute of airing.
But there are two things that are incomprehensible. First, the lack of phones to borrow. iPhone it is really too specific and is not primarily just for making calls anymore and many of you work with it. It is a contract service Applu, so they should have them. Either from Apple, or let them buy them. And if it's post-warranty, let them rent it for some price. Second. The deposit on the borrowed phone when they have his phone under repair is really immoral. Explaining this with accounting difficulties is a problem you have to solve yourself. This level of service, where they don't care what you do, is a lot like socialism. They are a disgrace to the brand. And I'm not talking about the payment card at all. Otherwise, I personally have nothing against the Czech Service.
By the way, the comparisons with the toothbrush and the Breitlings, (You've mentioned several times that you have them, so we all know by now), are really way off the mark. But it amused me.
I still don't understand why everyone thinks that the seller / service should lend you a replacement phone for the duration of the claim... did someone tell you when you bought the phone that they would lend it to you in case of a claim??
the main thing is that it is common abroad. U Applu for example.
I'm not saying I couldn't do without an iPhone, but I'm saying that some people simply can't do without an iPhone. I could handle it, it wouldn't be such a problem for me, I do business on a Mac, iPad/iPhone only at speed in the field, but I do other things on them. It's not that I can't do without them, but that I don't want to do without them. They are such a matter of course and help me in many situations every day, starting with getting up.
And most importantly – it’s not just about business, but also about personal life. And I would hardly be able to do without an iPhone/iPad there. A simple complaint – OK, but if they themselves say that it’s a manufacturing defect and he still says that he has to wait 3-5 days, but that he will get it XNUMX%, that’s a different matter. In that case, I don’t see any reason why they couldn’t give it to him right away. After all, it’s iPhone and customer service has Apple probably the best.
it is quite normal that the complaint takes some time. is the promised 3-5 days good? So why didn't he criticize the shop where he bought and they told him 14 days?
It's a phone and if you give the phone away when you send it, I won't give you a lease either.
What do I know? Apple Pledge phones do not provide service.
Places on a bad grave.
I warmly wish Mr. Kraus and others like him a phone of another brand and their service.
And yes, our services are not like elsewhere, but Apple at least they are trying to be good.
Roman, if you had absolutely no problem with not having a week iPhone, so it's more of a sign that iPhone you don't really need it because you don't use its features as much as you could. I'm not saying I can't live without my iPhone, just that I would feel limited without certain apps that I use daily. Just a quick rundown:
1Password
MoneyWiz – for both business and personal financeance, I write down all expenses/income
Things
Reeder - I don't watch the news and I don't read the website, everything only via rss /Reeder/ - and mainly from the iPhone I collect articles from google reader, which I then read, mostly on the iPad
Camera - you never know when you will need to take a picture :-))
iRadar
chess.com
imagism
Trillian
Weather
I'm not saying that these functions aren't on the iPad, I use some of them there too, but neither iPad Mini it's not very mobile so I can replace it iPhone and use everything on it. And sometimes I just don't feel like taking out my iPad.
Regardless, if I'm standing in a store and want to look at my PIN, I'll have a hard time pulling out my iPad at the checkout and turning on 1Pass.wordOr perhaps write each load to MoneyWiz, so that it can then make beautiful graphs for me, when on the iPhone it is adapted for that – adding is significantly faster there than on the iPad. And most importantly, the iPad version also displays other information – for example, how much money I have, etc., so anyone could take a look, iPhone it doesn't show any of this when adding.
Or Things - I need a quick look at what to do, so should I pull out my iPad?
Personally, I wouldn't care if I got a 4S or a 4, I could handle those few days, I don't use anything on my iPhone that wouldn't work on a 4. And if they didn't offer it to me, because I'm not Jan Kraus, what should I do if I just want to make phone calls? Let's assume I could do everything on an iPad.. Should I buy a mobile phone from someone for those few days and then return it within 14 days? I don't like that, that's why I would have a problem iPhone to complain, because without it everything would be more difficult - even impossible (telephoning, texting) and I'm quite happy that there is no reason for that.
Jaem – sure, but still iPhone se It mainly differentiates itself with sw, hw and services. And one would expect that they could be at a great level in the Czech Republic, since they have been here for so many years. The fact that other sellers are even worse does not change that.
It is not that Mr. Kraus is media-famous, but that there are people who can no longer function normally without the iPhone and its applications. The instant replacement system is an absolutely brilliant solution for the end customer ;)
it's not that I have a problem remembering the PIN, but I have more cards and I honestly don't know what the PIN is because I have them relatively recently. (since fio has his cards). And I just don't deal with it because I don't have to anymore. I have a good memory, but I ask myself: Why clutter it unnecessarily with things I don't need to. This is, among other things, a principle of GTD. I remember the PIN of my personal card, of course - I'd rather check that it's really the pin I want anyway.
Of course, I lived at that time and had to remember it, but then again, for me at that time, phones were nothing because they were junk (my last mobile phone before iPhonem was a Nokia E72) and nothing but calling was possible with it anyway... and I didn't like doing that either.
If I'm not mistaken, JK probably also hit a period when he Apple (and, as a result, probably also other contracted sellers and their contracted services) decided to stop any immediate replacement of the damaged iPhoneat. I think that all those who bought are paying extra for it Apple product before this decision. I believe that in the price of the not cheap iZariadenia we also paid for the "service" of immediate exchange (after all, for this security Apple proclaimed, why buy iZariadenia in particular) and therefore the solution of a possible complaint should take into account the purchase of iZariadenia before and after the introduction of this step. In his place, I would also be annoyed by the service procedure, even though it is legal, but as I write above, he paid for a different solution to a potential complaint. The fact that he has the opportunity to express it in the media and that he used it is up to him and his attitude.
I somehow miss the point of his actions... Why didn't he call the Apple and he didn't have the phone replaced and nochat Apple, let him care? I assume that with his name, even that exchange could be speeded up a little.
I would also never go to the STORE because I would never buy anything there. Official Apple Store It's not here, so some iSetos or whatever I know is not a solution for me, if it's on the net Apple will deliver the goods within a few days without extra charges. In addition, they are usually more expensive in brick-and-mortar stores - of course.
DEMANDING a refund for a repaired phone is stupid in my opinion. If it is not directly in the warranty from the manufacturer, that in case of breakage and subsequent complaint, the same model will be loaned for the duration of the repair. It seems to me that it is above standard and as someone wrote here, if you buy, for example, LV shoes, which in the end cost like 2 iPhones, no one in the store in Pařížský will give you money to walk home, if you tell them that the shoes every day to live you need…
However, one can only agree that the classic 30-day period for anything is terrible and the overall system of complaints is rubbish. How many times have I thrown away my expensive shoes rather than go to the store, talk to a pissed-off saleswoman, and then go there again a month later and pick up the same pair in the same condition with a rejected claim.
Kraus is a conceited bitch, but it is correct to criticize the Czech service - they are incompetent.
So I read the whole thing carefully and decided to express my opinion.onec. You are obviously divided here into those who agree with him and those who criticize him. I think he is right in many things and the approach is not very good on the part of the service. On the other hand, an older model, whether it was a 4 or 4S, could last for those few days (since it was really 3-5 days) and that was a spoiling on their part. All the applications would run there. I personally have more experience with Czech service. I can say, but that I always had a new iPod in 2 days. Unfortunately, the guys were not able to deliver it with the original engraving. Once a mistake by the Czech Service and once a mistake applu so my claim really lasted a month because he claimed 3 times (figure it out for yourself)(and btw, the third time I already spoke on the phone with some representative across the ocean who was solving why the ipod was not working in new condition at my house :)). The second time I went to claim about a month ago iphone (WiFi didn't work, it wouldn't turn on) Unfortunately I had to solve it via Qstore and the replacement took 14 days. From my side, the length of this complaint is great, for one simple reason, namely that it is sent to the Czech service Qstore. Needless, if possible, I'd rather send it myself (on Monday) and at worst (by Friday) I'll have the new phone back. Anyway, I like Kraus and he entertained me as always :). Czech Service has a lot to catch up on.
And now I would like to say something about how you are without an iPhone. I can't help but agree with Roman. Gentlemen, I was without an iPhone for 14 days and it was no problem for me at all and I did not solve it in any way. I think that most of you (who wrote here how terribly they can't live without IP) really can't live without it, not because you couldn't, but because you don't want to!
Lukáš Valenta: And how would you handle it if you lost the phone?
Fortunately, I didn't have such a problem, but I was annoyed, for example, that the charger for the 4S stopped working overnight. I say to myself - cool - nothing is happening, I will charge it via USB on the PC during that time. I went to the operator, and in addition to the warranty card and the non-functioning charger, he also demanded a phone from me. Apparently, he also has to send it to the service!!!! What? I asked !!! Are you kidding me!!!
No, we're not kidding, that's the complaint procedure and everything that was in the box must go to the service center. If I want a new charger, it has to go to the service center as well iPhone.
What if, for example, my TV remote breaks, do I have to take the entire TV in for service?
I didn't get an answer to that.
Redstar - need to buy a new one..?
I understand what Lukáš says, but as Roman says - I would survive it. If I complained iPhone. But the charger???
And what about the fact that iPhone 5 to iPhone Do 4/4S have a different type of SIM? In order to use a different phone, I have to ask the operator for a replacement and activation takes up to 24 hours, so I'm practically without a phone all day if I have one number.
maziman84
Each operator offers a transfer from nano and micro to SIM for about 30 CZK...
denisruskin
I know, I didn't mention the amount, but the transfer time!
denisruskin
and I don't mind the fact that after the complaint I have to ask for the same thing again, so no phone for 48 hours :)
maziman – the SIM adapter costs a few small...
He's just so dependent on him that he preferred to say that he couldn't last 3 days ("work") without him :YES, because he's close to money, he made a big scene about it.
I agree with Jaroslav. I also have good experience and a willingness to go above and beyond.
, but it is also a fact that when I spoke with another technician it was exactly the opposite.
@PeHr: I understand the complaint procedure. The service must rule out that the fault is not in the mobile, but really in the charger. I know that you know it, because you tried it, in the OR they will probably understand it too, because you will demonstrate it to them. Unfortunately, neither you nor the seller are authorized to professionally assess it and issue a professional opinion that it really is a charger.
Lukáš Valenta: you didn't understand me. What would you do if you lost your phone? How would you enter your PINs and the like if you had 1pass?word and the phone would be lost? You wouldn't buy anything for a week because you wouldn't know the pin and couldn't enter it into your chart of expenses? I believe there is another way to do this, probably from the internet, but that's such a problem to write down, say, 10 passwords in a notepad on another phone (which is also in dumb phones, btw)onech) until they advertise my phone? I don't know, I find it funny that I basically depend on my iPhone for my life :-)
@mirmo80:
I know all this too. I just want to see how you give someone a phone (theoretically) for 30 days for such a piece of shit.
@PeHr: I would also like it, but neuroI'm fine with that :) But you also have to admit that I need a complete set for the assessment.
But you have a choice, you can rechargejackbuy it yourself and pay for the service. This is exactly what I would probably do.
Soooo and Kras got what he wanted :D if nothing else, on LSA so he stirred up quite a discussion
Well, Kraus... But I'm not surprised at him, I want 10500 from him and he can't pay by card...
Golden Android, no problem so far :D
R. Zavřel: After watching the discussion, I miss one thing - Why do you actually "run" this website, if instead of an iPhone you have a refrigerator?! It is not clear to me why a person who is not interested in progress and innovation (see not reviewing S4) is even expressing himself on a website of this focus.
I have to say that I haven't had a bad experience with the Český servis company yet, and at the same time admit that you can't make a funny story out of a completely standard repair and the service's actions without added (not necessarily true) information...
rofl99: So you're completely out of line...
I can't even respond for the last time to those who subscribe to the service procedures.. the service procedures are not invented by Cesky servis or iOpravovna, etc.. the procedures are dictated directly to them Apple so if Mr. Kraus did not like the service procedure, he should have downloaded directly to Apple not for the service because they have to follow the rules and I don't want them to lose their authorization
@micro: OK, but when I iPhone bought before this decision, so I paid a lot for this comfort. If this is also his case, I understand his position. I wouldn't like it either.
It doesn't concern me, I have an IP from the operator and I enjoyed mine during the complaint. But like this?
Redstare - as I say, I have an iPad, a Mac, where is it, but it's not such a convenience anymore.
Me, I don't know what experience you have with Č. Servis,
But I have 100% satisfaction in Brno. Charger for AIR2 x iPhone and 1 x iPad Retina.
I can only recommend.
I could buy the deviceonechatAs soon as a new piece arrived, we made the exchange. It concerned the IP and the iPad.
A decent discussion. My personal opinion is this...
Kraus certainly uses the phone mainly for work, which is why I understand that he is asking for a loaner phone. In my garage, where I service the car, they always have several cars on loan, because they understand that people also use the car for work, and its absence would mean significant complications - just like the absence of a phone. So if the service is investing several million in the purchase of replacement cars, I don't understand why an authorized service Apple is unable to secure a sufficient number of phones for loan for several tens of thousands. The replacement vehicle is always a little worse than my serviced one, but not so much worse that I am ashamed to drive it to meetings. I have the latest model of a luxury limousine and I will get the same class, but an older model, for loan. The Krauss were offered iPhone 4, so the service's actions in this regard are completely fine. But they shouldn't have asked for any deposits or fees. A good service should have this for free, and Kraus's deposit is the same. iPhone 5.
Krause's actions are therefore a bit exaggerated, but on the other hand, I completely understand some of the allusions to the service procedure.
Roman Closed:
But the main issue here is how is it possible that if my phone breaks in England for the same money, I get a new one within 10 minutes, and if I come to the guild with it and demand the same services, then I'm an idiot
Roman: but at the end he doesn't say complain to the service but don't buy it until appIt doesn't happen that he can't treat us like this. And he didn't just mean apple but as he said in the introduction to the service of Czech services in general. Because in the guilds we pay more money for various things than in the West, but we receive significantly worse services and until we start following and wanting what is standard elsewhere, nothing will change
Novel:
I am appThe list is already very long, but we are sorry that the discussion has degenerated into defense. appand stating what Kraus is like instead of deciding what to do so that we can achieve services like everywhere else and not have to constantly get shit on our heads
...and that no one here complains that we have a 2-year warranty by law and everywhere else in the world they only have a year?!? (They have a 2-year warranty for a hefty extra fee) ... when are the Czech services and services such shit?!?
I was personally with Apple satisfied with the service and it was about replacing the fan in MacBook AirFast communication, fair price, defective computer includedonent, exactly sent. The repair took 2 working days and everything was done as promised = I give it for 1.
In our graphic studio, we have been using Český servis for several years, and I must say that it is an absolutely serious service.
They fixed our older one. MacBookand the next day, and a broken iPhone 4s that my colleague left on the roof of his car and he drove off..
They exchanged it for a new one iphone 4s without any problems.
I personally have the best experience with the Czech service. Mr. Kraus, I think he demands more than the standard.
But Kraus criticizes the general behavior of large companies towards customers because he chose an example from apple service does not mean that apple The service is the worst. If he came to any service in the Czech Republic, he wouldn't get better service. And that's what he's after. I've been living in England for several years and if I buy something here, the service is much better, I have a two-year warranty like the whole European Union and the price is also better. For example, AmazonI bought a service.chatfor £100 they didn't play as they should and after a while the remote control went away I filled out the complaint form and amazon he refunded my money without anyone looking at the headphones or me sending them somewhere. How is it that this approach is possible in the UK and not in the Czech Republic? That is the problem that Kraus points out. It is not about applu and about his service, it's about the services in the guilds in general and the petition won't fix it, only a different customer approach to the companies will fix it.
I don't see how Honza
but my experience with CS is problem free
(servicing Apple and HP)
Martin
I have only had good experiences with Český Servis. I have to praise not only the trouble-free and quick service repair, but also the very friendly approach to customers, which is not a given these days.
The question is what the merchant promises and what the manufacturer of the service allows and prescribes. I know from my own experience that the promised procedures in case of problems with the merchant's product differ significantly from the service options. Regardless of the fact that the behavior of manufacturers differs quite significantly, there are other options in our country and they are completely different next door, for example, in Poland - they depend on the size of the market. And if someone compares the service APPLE in the USA or perhaps only in the UK with service in the Czech Republic (respectively what APPLE enables the services), then it does not come out of surprise, like the honorable Mr. Kraus. The Czech service is one of the services that behaves professionally and without major problems. (Experience with HP brands, APPLE, Canon)
Come on, much ado about nothing. There was a replacement solution, it was not used. It is funny that the service was 3 hours away or four, but it is not the service's business. I have personal experience with a Canon printer there. I came, the printer will probably be repaired then and there, which is not the case.onec confirmed. It works without any problems. This is my only experience with this service so far.
I have to knock, but so far I haven't had any problems with the mentioned Czech service or with other services, everything has always been resolved to my full satisfaction. I really don't need Krause...
Unfortunately, Mr. Kraus is not familiar with the service policy Apple, there is no problem with the manufacturer of the equipment or the service. I would be very interested in what, for example, Mr. Kraus washes, but if you buy a washing machine for a price higher than iPhone 5 (according to Mr. Krause's definition, "it's expensive"), it's quite a success if they come to repair it within a week. And I didn't notice that even the number one technical company for white goods in the Czech Republic offers a replacement washing machine. I was also amused by how upset he was about having to pay a deposit for a borrowed one. iPhonewhen it is left over from the deceased's phone. I can quite vividly imagine a situation where the deceased is left with iPhonewho will come to pick up the notary and for the money that it cost iPhone borrowed (half new iPhone) will have to wait a year before the notarial proceedings are completed, if at all. I don't know if this person is aware of how things really work in the Czech Republic, but he probably isn't very well aware of this, if he can put this on TV.
I have personally complained to Czech Service for several devices, from phones to computers, and I can always say that they tried to help me. maximal accommodating, even though they didn't have to. Despite Mr. Kraus's description, it doesn't seem to me that he was denied the opportunity to pay by card. I've paid there several times, about twice by card, and always without a problem. But why spoil the story with the truth.
At least Mr. Kraus has something to talk aboutchat… Our company is a long-time client of Czech Service in Brno and we are completely satisfied. No deposits or cash payments, so I don't know where the problem is. Let them go to Brno and they'll be fine :-)
I use the Czech service both in Brno and Ostrava. Repairs of printers, laptops, always without problems. I can use their services to pick up orders or track repairs - I don't have to waste time driving to a service station. I am satisfied.
For a new 4S purchased in mironet.cz started giving me display artifacts after two months. A clear technical defect.
After 20 emails about the future procedure of the complaint, I solved it by buying a new 4S from another company and then handing over the mobile phone for a complaint, when I no longer cared about the processing time. After the complaint was processed in exchange for a new unit, I immediately returned it with minisold at a financial loss. So a kind of "fee" for immediate settlement.
When a service like the one with business-class laptops becomes possible, where I pay extra to extend the warranty so that the company replaces my laptop the next day, it will be a reasonable solution...
I came across x approaches, one of the best was v http://www.iphoneclinic.cz but the very best and cheapest was a repair from a friend from high school :)
I think Jan Kraus was still doing well. I also went with iPhonem 5, because of the power button, which only responds to a really strong press, otherwise not at all. The gentleman at the Czech service informed me that Apple he doesn't repair phones that but for about 8 or 10 I can get a new one to replace my broken one. I said nothing and left with a slam of the door. I haven't been there since then, but I plan to stand there when someone other than him is there, I would like it if they would exchange it for a new one, because it fell on the ground and my phone has a lot of dents in the left corner and a blade under the display: -) But when I went to claim the Earpods and got a new one, I was happy :-)
I don't recommend it again. iphonepoint.cz. Very negative experience. They use non-original Chinese junk and will totally gut the inside of your phone and take the original parts. So be very careful!