The Italian Competition Authority awarded the company Apple Inc. a fine of €900. The reason for the fine worth 000 million crowns is the deception of consumers. According to the Italian authorities Apple inadequately informed about the guarantees of individual products and did not offer paid assistance services to customers. However, according to Italian legislation, assistance services are supposed to be free for two years, i.e. for the duration of the two-year warranty, which in Italy is the same as in the Czech Republic and Slovakia. Simply put, he offered Apple customers the opportunity to purchase Apple Care warranty service, which is paid. Service Apple Care basically includes an improved warranty, including a telephone assistant who solves problems with the customer 24 hours a day. However, according to the Italians, these services are supposed to be free. Of course, these are above-standard services that ordinary companies do not provide with their products within the basic two-year warranty period. However, the problem arose that Apple pressured customers to get improved services Apple Care ordered and did not state that most of what Apple Care contain are entitled to completely free of charge during the warranty period.
Basically, the same problem arose in the Czech Republic, where the situation has not been resolved to this day. We can only hope that the state will solve it on behalf of the consumer, just like in Italy, but that will be a very futile wait in the case of our republic. Apple in the Czech Republic, of course, it offers a two-year warranty period, but it does not inform its customers about this and instead offers extended warranty services for an additional fee. Therefore, if the state works, it can be seen that it can turn around even such a corporation as a company Apple. Unfortunately, the state has to function. So if you have any questions about the license conditions Apple does not appear in the Czech Republic, do not hesitate to contact us immediately MiniMinistry of Industry and Trade and its Consumer Protection Department, contacts you can find here.
*Source: www.online.wsj.com
Where did you get that?
"…and instead offers extended warranty services for an additional fee."
Apple after all, it has a 2-year consumer warranty automatically, and anyone can call for phone support. Entrepreneurs (according to current legislation in the Czech Republic) have a guarantee of only 12 months.
Apple Care is not sold in the Czech Republic...so what do you want to complain about?
Of course not, this is not a problem with Apple Care, Of apple on their pages for CR, even more than a quarter of a year after the "case" regarding the warranty, they constantly state that the warranty is only 12 months and then you have to request an expert opinion. Company Apple already announced 4 months ago LsA that it is a mistake and will be corrected since it is just a bad translation. In 4 months, a company that made a net profit of 25 billion dollars last year could not translate 4 pages of A4 again? Well, don't be angry with me……..
Yes, this is a mistake. But that is a completely different problem than what you describe in the article. Apple does not offer extended warranty in the Czech Republic. That is why I pause over this statement and demanded an explanation.
Turning to the state for help is completely unnecessary. Basically, he needs to make amends Apple 8 more months. Only when the first customer is not given the 2nd year of warranty will it be time to sue. But in my opinion, that is not possible nestane. Our legal system is essentially the strictest in the entire EU. And Apple he is aware of it.
I guess I'm used to a different quality than you. If someone wants €3000 for a computer, I will enter everything that needs to be done. If I'm going to buy a computer for €300, I'll turn a blind eye.... You're right, they still have 8 months, but as I said, if they're not able to do things right away with their profits, and how are they doing, am I okay with doing it. They are a tribute to companies that will not let this happen
Yes, he is a scumbag, I totally agree.
But I have to keep coming back to the original question, what does the article mean by "...and instead offers extended warranty services for an additional fee."?
And if that's not the case with us, the last paragraph about how one should contact miniThe stars, let's say...outside?